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How do I make a return?
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once a return label is emailed to you, kindly pack all the items in the same packaging it came in. Please allow up to 10 days for refund of payment.
How do I know my bag is authentic? All of our leather goods are guaranteed authentic. Each bag comes with necessary authenticity codes/and holograms so you can shop with ease.
Shipping & Delivery:
Where do you ship to?
We currently ship to the US, Canada, and Italy. International shipping list to be expanded.
How does next day delivery work? If ordered before 10pm. Choose next day delivery at checkout.
How do I use promotional code?
Enter your promo code at checkout in the “discount code” box.
If your code has been applied your savings will appear slashed out.
If you see red text saying “Invalid coupon code” check out our promo troubleshooting steps below.
My promo code isn’t working?
Most of our codes are single use please check the codes terms to make sure it isn’t a single use code.
Make sure to check the expiration date it will be in the email the code came in.
Make sure codes are in capitals and no spaces.
You can’t use two different codes at once
How can I pay for my order? We accept:
You can be assured that shopping with The Guilty Woman is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How do I know you received my order?